Find quick answers to your questions below...
Order Status
Has my order been shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
Stock availability and information
Can I custom design my own piece of jewellery?
Can I have my jewellery engraved?
Can I order a different diamond/gemstone from the one shown in the listing?
Do you have the jewellery piece I want in stock?
Do you provide valuations on your jewellery?
If I damage my jewellery, can I have this repaired?
What happens if I have my ring created in the incorrect size?
Where is your jewellery made?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
I received the wrong product.
When will my order ship?
Returns, Refunds and Insurance
What is your returns and refunds policy?
Will my package be insured?
Do you ship to PO boxes?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my delivery charges?
Guarantees and Warranties
What warranties do you provide for your jewellery?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do you charge sales tax?
Tell me more about your installment payment option
What forms of payment do you accept?
I have a question about my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Do you sell gift certificates?
How do I find my product?
How do I navigate this website?
Promotional Codes
What are your conditions regarding the use of promotional codes?
Additional Support
How do I contact you?